![]() Reach out to the local Power Company to report the problem. Instead, call the local emergency technician.If the electrical wires have been trapped by a fallen tree, don’t touch anything.Call Spectrum and report about the outage.When the power goes out, follow these steps: Even if the power in your area has been restored, the outage may still be affecting Spectrum’s network. The commercial power outage can affect cable, Internet and voice services. Be Patient during the RestorationĬustomers are encouraged to remain patient during restoration especially after severe weather events. If there is no power outage in your locality and there is no Spectrum Internet outage either, call customer service to troubleshoot the issue. Power outage in your region could affect the network and delay service restoration. In case of a power outage in your region, it’s recommended to call your power company for inquiry. The company has pre-established lines of communication with the local, state and federal officials. Spectrum business team works closely with the cities and towns in advance of a hurricane or storm to ensure that despite the weather, the lines of communication remain open. When severe weather is imminent, the team follows a storm preparedness plan which consists of the following: Storm Preparation The providers keep tracking the weather through local and online weather services. Internet outage Spectrum usually happens because of unexpected changes in the weather. General Information about Service Outages If you see Spectrum Error HL1000 or encounter any other technical issue, this has nothing to do with the power outage. In your case, you would have to call Spectrum customer service for troubleshooting. If this doesn’t work, you might want to call your cable company. If rebooting the modem didn’t work, you might want to refresh the Internet signal of your PC. This is an easy solution to restore the connection. Unplug it, wait for 30 seconds and plug it back again. First, plug your PC directly into the port used by the Ethernet cable and then proceed with the following:Ĭheck your modem. ![]() Let’s say there is no outage but you are still facing connectivity issues. Troubleshooting Outage and Connection Issues You should be able to see the connection status of your equipment if there is no outage. “ A service disruption in your area has been detected and we are working diligently to resolve the issue.” If the service is out, this message will appear on the screen: ![]() You will see a list of equipment on the page. ![]()
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